KUALA LUMPUR: CIMB Group Holdings Bhd has heightened security measures across all channels, in response to lost tapes incident.

The measures include temporarily suspending some services via its call centre e.g., change of address, telephone number and/or email address for banking/credit cards; third party fund transfer or payment for customers without T-Pin; and T-Pin creation or requests.

While no action is required on the part of customers, CIMB recommends that customers be extra vigilant and when in doubt, refer only to official CIMB channels such as its website, call centre and branches.

In adopting a conservative approach to data protection and security, the bank said it is working with all the relevant authorities and taking all necessary measures to protect its customers. As these are back-up tapes, CIMB still has all customer information, it added.

“We take our responsibility to our customers very seriously and we are confident the measures we have put in place will maintain the safety of customer transactions. Although this was an isolated incident, we have reviewed and further strengthened our security and internal processes to ensure that we remove the possibility of it recurring,” said Tengku Datuk Seri Zafrul Aziz, Group Chief Executive, CIMB Group.

“We apologise for the inconvenience that our heightened security measures may cause to our customers in the interim. Know that we are working very closely with all relevant authorities to mitigate any risk arising from this incident,” continued Zafrul.

CIMB yesterday said several magnetic tapes containing back-up data were physically lost in transit during routine operations. Some of these tapes contain customer information of CIMB Bank and its subsidiaries.

“Following a thorough and ongoing assessment, there is currently no evidence that any of this information has been compromised. The tape data does not contain any authentication data such as PINs, passwords or credit card CVV numbers,” it said.

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